Refund policy

Full refund eligibility

We provide a full refund when:

• The report is not delivered within 24 hours and manual recovery does not resolve the issue.
• The report cannot be generated because of a Clariola technical error.
• You request it within 14 days and the delivered report has a substantial defect, such as being empty, unreadable or unrelated to your website.

What is not covered

• Disagreement with recommendations from an automated, orientative audit.
• Lack of specific ranking, traffic, lead or sales results.
• Incorrect customer input. Contact us anyway; we will usually regenerate a report once at no charge.

How to request a refund

Email [email protected] from the purchase email with the subject "Refund." We reply within two business days. Paddle returns funds to the original payment method; bank processing may take 5–10 business days.